Data Deletion

Last revised: September 14, 2026

This page explains how to disconnect your Meta (Facebook and Instagram) ad accounts from Extuitive, how to ask us to delete the data we hold about you, what that deletion covers, and how long it takes. It supplements our Privacy Policy, which describes the data we receive from Meta and how we use it.

Step 1: Disconnect Your Meta Account

You can disconnect at any time, in either of two ways:

In Extuitive: open your account settings and choose Disconnect Meta account.
In Facebook:go to Settings & privacy → Settings → Business Integrations (or Apps and Websites), find Extuitive, and remove it. Meta notifies us and we disconnect the account on our side.

When you disconnect, Extuitive:

Revokes the Meta access tokens it holds and deletes them.
Removes the credential from the service that carries out actions in your ad account.
Pauses the workspaces linked to that connection. You can reconnect later to resume them.

Disconnecting does not by itself delete the ad account, Page, and Pixel details we cached, the creative files you uploaded, or your Extuitive account. To delete those, continue to Step 2.

Step 2: Request Deletion

You can request deletion in either of two ways:

From Facebook: after removing Extuitive under Apps and Websites, open View Removed Apps and Websites, select Extuitive, and click Send Request. Meta sends the request to us automatically and shows you a confirmation code and a link back to this page where you can check its status.
By email: write to support@extuitive.com with the subject “Data deletion request” from the email address on your Extuitive account. Include the name of the Meta account and, if you have them, the ad account IDs you connected. We may ask you to confirm the request from that address before we act on it.

What Gets Deleted

A completed deletion request removes the following from Extuitive and from the service providers that process data on our behalf:

Meta access tokens, if any remain.
Your Meta user ID and display name, the permissions you granted, and the cached list of your ad accounts, Facebook Pages, and Pixels.
Creative files you uploaded through Extuitive and the AI-generated descriptions of them.
Campaign, ad set, ad, ad creative, and performance data read from your ad accounts for analysis, along with any reports or analysis derived from it.
Records of the campaigns, ad sets, and ads Extuitive created on your instruction. The objects themselves remain in your Meta ad account; deleting them there is up to you.
Your workspaces, team invitations, and Extuitive account profile, when you ask us to delete your account rather than only the data from Meta.

What We May Keep

We retain a limited set of records where the law requires it or where we need them to protect the Services:

Billing and tax records, such as invoices and payment history, for the period required by accounting and tax law.
Security, fraud-prevention, and error logs that may reference account identifiers, for a limited fixed period after which they are deleted.
Information subject to a legal hold, dispute, or regulatory request, until that matter is resolved.
Copies in encrypted backups, which expire on a rolling schedule and are not restored except for disaster recovery.

None of these retained records is used to continue providing services to the deleted account or for any purpose beyond the one listed.

How Long It Takes

Disconnection takes effect immediately. We complete deletion requests within 30 days of receiving them. For requests sent from Facebook, the confirmation code Meta shows you can be checked on this page at any time. For requests sent by email, we confirm completion by replying to the address you wrote from.

Checking a Request From Facebook

When you click Send Request in Facebook, Meta gives you a confirmation code and a link to this page with that code attached. Opening the link shows whether the request is still open and the date by which it will be completed. Once the deletion is complete and the record removed, the code will no longer be found.

Contact

Questions about disconnection or deletion can be sent to support@extuitive.com.